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SCA Appraisal Company

596 inquiries |
Appraisers

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3817 West Magnolia
Burbank, CA 91505 | Get Directions

(800) 572-8010

http://www.sca-appraisal.com

Contact company for business hours.

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/19/2015 Andrew B.

Adjuster & Customer Service

SCA is a poorly constructed company with limited adjusters in certain areas. The adjuster that was assigned to me was rude and incompetent of understanding an appropriate time that I was available to set an appointment. I contacted customer service who then told me that he was the only one in the area to come and look at my vehicle, making it seem like I was the one putting them at an inconvenience. I've never had to deal with such poor customer service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against SCA Appraisal Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

SCA Appraisal Company is a claims management firm that has been a leading provider to the insurance industry for over three decades.

Primary Contact:	Jose O. Hermida Jr.
Business Started:	1/1/1979
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

SCA Enterprises, Inc.

Websites:
There are no additional web sites.

Contacts:

Tim Davis (Contact)

John Pansuti (QC Manager)

Addresses:

3808 West Magnolia, Burbank, CA, 91505

P.O. Box 1455, Burbank, CA, 91507

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