SeaWest Financial Corporation ratings, reviews and complaints - Loan Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints concerning collection practices for this company appears to be typical for this industry. Some complainants report billing disputes alleging payments are not credited or late charges are added when payments are not delinquent. Other complainants allege difficulty obtaining documents or contacting the company to inquire on accounts, and customer service issues. The company responds to some complaints by clarifying billing issues, sending documents, adjusting accounts, apologizing for errors and marking accounts to prevent future calls. One complaint remains unanswered.

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Complaint Closing Statistics

0 complaints against SeaWest Financial Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing automotive financing services.

Primary Contact:	Sara Bruce
Business Started:	1/1/1993
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On July 16, 2004 our office verified that this company's license #6032305 with the California Department of Corporations is inactive as of May 18, 2004. For more information or to verify licensing customers can contact the department at (213) 576-7514 or visit their website at www.corp.ca.gov. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics including, threats, harassment, and collection of fictitious debts. This law also requires debt collectors to supply documentation to substantiate the debt upon request of the debtor. If they are unable to present the requested documentation, you are not required to pay the debt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Sea West Financial Corportion

C West Financial Services

Websites:
There are no additional web sites.

Contacts:

Albert Acosta (Service Department Supervisor)

Addresses:

P.O. Box 197, Paramount, CA, 90723

8303 Alondra Blvd 2nd Floor, Paramount, CA, 90723

Reputation Report

SeaWest Financial Corporation

Complaints and Resolutions

Other Information