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Sedgwick Claims Management Services, Inc. complaints

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8125 Sedgwick Way
Memphis, TN 38125-1128 | Get Directions

(800) 786-8600

http://www.sedgwick.com

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Total Amount in Dispute:
$99,196.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

10 complaints against Sedgwick Claims Management Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

10 complaints against Sedgwick Claims Management Services, Inc.

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2/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

1/10/2024

Sedgwick has a claim of mine. They had no one come and look in person at my damages I had hired 2 professionals to look at my yard. Who agreed that my claim was true. Yet they closed my case!! How can they deny a claim without having their professionals look at damages in person? When I did!! Resolution Sought I want my claim paid and now pain and suffering

12/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $50,000.00 Amount Settled: $0.00

Customer Complaint

11/20/2023

My car was stolen from a Jewels Food Store on Monday, July 3rd, 2023. Someone from Sedgwich called me on July 5th. I have been trying to speak to someone from Sedgwich about a resolution & was put on an automated hold yesterday for 55 minutes but no one ever answered the phone. It is almost impossible to get through to anyone. I wonder how they stay in business. Resolution Sought Refund: Monetary compensation.

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