Two weeks ago, I inquired about volunteering for clinical trial. Was told to come in, after phone screening. Transportation showed up randomly, later than my scheduled appointment. Driver informed me no appointment necessary. Called into office for further questions, one of which disqualified me from the study. Don't know why they didn't question me fully, during a phone call. They were out of $10 Walmart gift cards, which were advertised as payment for visit. Office manager gave me $5 cash. Driver went an hour South, so had to wait 90 minutes for pickup to get home. I called today to inquire about participating in different study, but was turned down because they only wanted new clients. When I asked why, I was told, "That's just a rule we have to follow." Asked for phone call from office manager. Did not get one. Improve all areas of the process. My entire experience was unprofessional. I would like to hear what changes have been made, as a result of this complaint
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