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Shift by Erin Holland complaints

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415 West G Street
San Diego, CA 92101 | Get Directions

http://www.shiftwitherin.com

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Total Amount in Dispute:
$190.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Shift by Erin Holland closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Shift by Erin Holland

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10/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $190.00 Amount Settled: $0.00

Customer Complaint

9/15/2021

I signed up for this program and within two days I emailed for a refund of $190. DO NOT DO BUSINESS WITH THIS COMPANY!!! TO DATE I HAVE NOT RECEIVED MY REFUND. I have tried to communicate with this company calling them the phone just rings and rings and rings and then tells you to try again at another time and hangs-up on you. Through texting them numerous times and emailing numerous times. When I signed up for this program I agreed to the 12 month annual fee of $151 then another screen appears talking about vitamins and minerals purchase it now one time offer discounted you have 40 minutes to decide Or the screen will disappear. I did not purchase anything further other than $151 annual fee. When I looked at my bank statement I was charged $190. They charged additional money onto my account which I did not authorize. If it was for those vitamins or minerals I have yet to receive them which I do not care to receive them I want my money back and as you sign up it clearly talks about risk free money back. AT THIS POINT I BELIEVE IT IS A SCAM!! Any email transmissions and or text transmissions are automated no personalization whatsoever in direct conflict of what the website says personalized assistance help you through this program. LET ME MAKE MYSELF CLEAR: 1. I asked for a refund two days after signing up 2. I specifically did not use the website to ensure there is no misinterpretation regarding my intention of a refund. 3. They overcharged me. The phone # is a jo Resolution Sought Refund my $190

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