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Silent Valley Club, Inc. complaints

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46305 Poppet Flats Road
Banning, CA 92220 | Get Directions

(800) 472-5601

http://www.silentvalleyclub.co...

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Total Amount in Dispute:
$935.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Silent Valley Club, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Silent Valley Club, Inc.

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7/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $935.00 Amount Settled: $0.00

Customer Complaint

6/20/2023

My husband passed away in 2015 and I have talked with Silent Valley asking for their help to sell our membership. I am 86 years old and I now live in Oregon due to health reasons. I have called Silent Valley several times asking them to help sell this membership. I am not able to do it. I actually told them to sell my membership for whatever they can get out of it, keep the money so I can get this off my plate. I am asking for your help because I seem to get nowhere. I have a limited income, live in a independent living facility and cannot take care of this stuff. Please contact my sister. She is the one who takes care of my business for me. Membership number D00970. Resolution Sought My desire is to have this membership gone. I cannot afford the $935. dollars a year and I can't use the property. This is why I suggested they sell the membership, I don't want anything from the sell.. We will sign whatever they need to get rid of it.

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