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Simple Mobile complaints

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9700 NW 112th Avenue
Miami, FL 33178 | Get Directions

(877) 878-7908

https://www.simplemobile.com/

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Total Amount in Dispute:
$1,621.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Simple Mobile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Simple Mobile

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11/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $120.51 Amount Settled: $0.00

Customer Complaint

10/17/2022

Had phone for two months and within those two months phone has been on and activated for less than thirty days. Paid the phone bill but they fail to let me know they switched network providers. Offered to give me a month for free and the phone only worked for two-three days. Resolution Sought Unlock the phone or refund me the $120.51 I spent

9/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

8/12/2021

So it starts July 25th when my cell phone service was cut off due to a late payment that i paid July 26th of 50.81. It gets turned on then shut back off later that night. I've with out a phone since July 26th ive bought 4 sim card replacements, and bought 2 new service plans or minutes, none of it worked. They yell me they need to send me a sim card. I wait 8 days to get sim no cell this whole time which i use for my work. Now I'm being told i need to buy another plan to activate it mind you i had enough rewards points to upgrade the monthly plan to the highest plan and i lose all them. I've spent numerous days n hours of my life on the phone, they were rude i often got hung up on with no return phone call. And I've lost out on all work from July 26th until now august 11th. Resolution Sought Pay me for lost wages due to no active service, three sim cards, two service plans, all the active rewards points I accumulated and lost. $1500.00

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