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Southwest Copper Repiping, Inc.

213 inquiries |
Plumbing Contractors

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4363 Terry Street
Chino, CA 91710 | Get Directions

(800) 814-2888

Monday - Saturday 9:00am - 5:00pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/21/2015 Michael K.

Copper Repipe

We decided it was time to repipe our home including main line. We gave our plumber a call for a recommendation for a repipe. He quickly recommended Southwest Copper. We also received positive comments from our neighbors. They first came in laid protection on our wood flooring. By placing a person at each site were able to complete the job in six hours. They used nothing but the best quality materials. Placing ball valves at each site kitchen, laundry room, two bathrooms and main line. They went out of there way to repair all our leaky faucets and repaired a leaky toilet. After the job was completed we couldn't have been more satisfied with the quality of their work. Call Southwest Copper for a bid you to will be 100% satisfied.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Southwest Copper Repiping, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Southwest Copper Repiping, Inc provides professional copper repiping services.

Primary Contact:	Kelvin Prung (CEO/President)
Business Started:	2/14/1995
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Licensing

California State Contractors License Board

Verified License

License Number: 706661
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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Southwest Copper Repiping Spec

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