Sox Signing Solutions

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege they agree to provide Notary Public services for this company; however the company fails to pay them as agreed upon. Some Notaries complain that they repeatedly sent invoices for payment in accordance with instructions provided but received no payment in return. Other Notaries report excessive delays in receiving payment or receiving only partial payments for services rendered without explanations for deductions. Most complainants allege difficulty contacting company personnel to resolve payment issues. ~~The company responds to most complaints by stating that complainants failed to follow the required procedures in the submission of their invoices for payment or that the complaint is invalid. In most cases the company asked that invoices be re-submitted or stated that they would pay for services rendered. In some cases the company responds by stating the original invoices were never received explaining that some of the invoices were not past due and would be paid according to the company's schedule or by indicating the customer is billing them for more than the agreed upon amount. Some notaries state that despite the company's offer of payment it was not received. Company has also responded to notaries by stating if they filed or do not retract a previously filed complaint with the Better Business Bureau; they would not be paid for services rendered.

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