Total Amount in Dispute:
$7,125.00
Total Amount Settled:
$0.00
Complaint Experience
100%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Most complainants allege receiving bills or mysterious charges on their phone bills that they know nothing about. After further investigation it appears the charges are for adult entertainment telephone services. Complainants allege the calls were placed while they were not home made by unknown third parties or unauthorized credit card numbers were used to access the service. A few complainants allege the company does not supply the required proof of the debt or payments are not properly credited to accounts.
The company responds to most complaints by issuing credits and blocking phone numbers or credit card numbers from further access in their system. In a few cases the company responds by supplying proof of the debt as requested explain the charges have been verified and the consumer is responsible or by indicating that payments are properly credited to accounts.
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