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Spectrum Billing Services complaints

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PO Box 4342
Los Angeles, CA 90078 | Get Directions

(800) 727-6874

http://www.spectrumbillingserv...

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Total Amount in Dispute:
$7,125.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege receiving bills or mysterious charges on their phone bills that they know nothing about. After further investigation it appears the charges are for adult entertainment telephone services. Complainants allege the calls were placed while they were not home made by unknown third parties or unauthorized credit card numbers were used to access the service. A few complainants allege the company does not supply the required proof of the debt or payments are not properly credited to accounts. The company responds to most complaints by issuing credits and blocking phone numbers or credit card numbers from further access in their system. In a few cases the company responds by supplying proof of the debt as requested explain the charges have been verified and the consumer is responsible or by indicating that payments are properly credited to accounts.

Complaint Closing Statistics

22 complaints against Spectrum Billing Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
16	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
0	Unanswered

22 complaints against Spectrum Billing Services

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11/19/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $95.15 Amount Settled: $0.00

Customer Complaint

10/31/2023

I keep getting a bill in the mail stating that I owe now $95.15 due to so called collection fees from Spectrum Billing services for a so called Calling card. I have never used spectrum before or even know what a calling card is, so how I can I be charged for something that I never did. Reference number is 2355365 Resolution Sought I want this disclosed, I have never used a calling card or spectrum services and gettin harassed in the mail for a bill claiming that I owe money. I will not pay this for I have never used spectrum before or even know what a so called calling card is. I have T-Mobile service not spectrum. Take me off of this.

Company Response

11/6/2023

Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if charges incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided. The charge at issue involves a call transaction made to the pay-per-call services on June 17, 2023. The call originated from the telephone number (562) 38x-xx67. The caller from the same telephone number had accessed the services previously by presenting for payment one of two Visa debit cards (one ending in 0988 issued through JP Morgan Chase Bank, NA and one ending in 1925 issued through Frontwave Credit Union). The June 17th transaction at issue was the only transaction where payment was declined by the Visa debit card presented for payment by the caller. A billing for the outstanding June 17th charge was sent to Mr. Daugherty on this one charge where the transaction charge was not covered. Mr. Daugherty is requested to contact SBS via its toll-free number (800) 616-7833 in order to address the charge for the June 17th transaction. The outstanding charge is valid and owing.

8/29/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $535.00 Amount Settled: $0.00

Customer Complaint

8/14/2023

Been harassing me every month about this bill, please stop sending me this bill please stop and remove me from your system please Resolution Sought Scam!!!! Make this right.

Company Response

8/16/2023

Spectrum Billing Services (SBS) operates a national pay-per-call telephone network offering incoming callers with entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly by SBS for the services provided. The charges at issue and billed directly to Mr. Santos involve call transactions made to the pay-per-call services where the charge for the particular call did not settle on the payment card presented. All calls originated from the telephone number (714) 23x-xx35. There have been several calls made to the services since February 2019 from this telephone number. The majority of the call charges settled on the payment card that was presented. Over this timeframe, the caller presented several prepaid cards for this purpose and a few Visa and Mastercard cards. It is those transactions when the payment card did not settle the transaction that SBS is seeking payment from Mr. Santos. Mr. Santos is requested to contact SBS via its toll-free number (800) 616-7833 in order to resolve the outstanding charges which are valid and owing. In the meantime, the telephone number from which these calls originated will be blocked from further services.

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