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Spokeo, Inc complaints

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556 South Fair Oaks Avenue, Suite 101-179
Pasadena, CA 91105 | Get Directions

(800) 699-4264

http://www.spokeo.com

Mondays through Sundays, 6am - 5pm (PST). Contact us anytime @ www.spokeo.com/contact

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Total Amount in Dispute:
$145.00

Total Amount Settled:
$0.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

5 complaints against Spokeo, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against Spokeo, Inc

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4/1/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $39.90 Amount Settled: $0.00

Customer Complaint

3/15/2024

I signed up for a TRIAL Membership with Spokeo. It was advertised as .95 cents for a 7 Day membership for all the info you wanted in 7 days. My account was charged $39.90 plus the .95 cents membership fee. I called to try and resolve the problem. I spoke to a person named Mallory. She was very rude. She was not helpful at all. She was the "Supervisor". Please help me resolve this problem so the rest of the USA doesn't get cheated too! Mallory said they charge you per report. It is FALSE advertising! Thank you for understanding! Resolution Sought Please help me get my money back from this company. Spokeo address: 556 S Fair Oaks Ave Suite 101-179 Pasadena, CA ...

Company Response

3/18/2024

Dear Requester, I am truly sorry to hear about this. To better assist you with this matter, please contact Spokeo Customer Care directly at http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Thanks! - Spokeo Customer Care

11/21/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $29.95 Amount Settled: $0.00

Customer Complaint

11/8/2023

Hello, I'm reaching out to you because I have never subscribed to Spokeo; I only bought a search for an email, which was the specific service offered, and I paid for that special service. I am deeply frustrated with this experience as it is not fair, correct, or acceptable. I need my money to be refunded promptly. I also want to make it clear that I will cancel this unauthorized subscription I never signed up for. I was not aware in any way that paying for an email search would automatically subscribe to me without my permission. That's a scam, and the company should advise any customer of such a situation. I am waiting for a response to solve this issue. Resolution Sought Refund money and cancel anything related to them.

Company Response

11/9/2023

Dear Requester, I'm sorry to hear this. To better assist you with your request, we require more information from you to help locate an account. Please contact Spokeo Customer Care directly at http://www.spokeo.com/contact. Thanks! I apologize for the inconvenience. Thanks!

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