The Westin Desert Willow Villas – Palm Desert ratings, reviews and complaints - Time Shares

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Westin Desert Willow Villas – Palm Desert closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The Westin Desert Willow Villas, Palm Desert is a vacation ownership resort in southern CA, just minutes from popular attractions such as The Living Desert Zoo and Gardens, Palm Springs Aerial Tramway and Palm Desert Aquatic Center.

Primary Contact:	Customer Service
Business Started:	5/5/1999
Social:

About The Westin Desert Willow Villas – Palm Desert

Your California vacation begins at The Westin Desert Willow Villas, Palm Desert. Bask in the beauty of our Palm Desert getaway. Enjoy your day in the desert and take advantage of three sparkling pools with a kiddie pool, cabanas, a whirlpool spa and a 159-foot waterslide. Exercise in our 24-hour WestinWORKOUT® Fitness Studio or sample delicious cuisine and refreshing drinks at our restaurant and bars. World-class golf awaits you at the nearby Desert Willow Golf Resort with the Mountain View Golf Course. Our one- and two-bedroom villa rentals feature complimentary Wi-Fi, full kitchens and well-equipped kitchenettes, washers and dryers, Westin Heavenly® Beds, Westin Heavenly® Baths and fully furnished balconies or patio with views of the Sonoran Desert or resort areas.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Starwood Vacation Ownership, Inc

Westin Resorts Mission Hills

The Mission Hills Resort & Villas

Starwood Vacation Ownership

Vistana Vacation Ownership, Inc.

Websites: