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Sun West Mortgage Company Inc.

 Member | 324,848 inquiries |
Mortgage Services

6131 Orangethorpe Avenue, Suite 500
Buena Park, CA 90620
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Contact Us: (800) 453-7884 or
Monday - Friday: 8:30AM - 5PM PT
NMLS 3277

Company Rating


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Customer Reviews

based on 4 reviews.

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Complaint Experience


Complaint Resolution Index (CRI)

1 complaints closed in last 3 years.

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Membership Information


Proud member since 03/05/2012
This company is a Charter Member of Business Consumer Alliance.

Recent Review

Posted on 11/1/2021

The Most Fraudulent and Criminal Mortgage Company There Is!

As a disabled senior citizen I have been discriminated by this company repeatedly the entire 2020/2021 year! They refinanced me but couldn't do it alone. I had to contact the original lender because Sun West does not have the know how, how to process a refinancing of my home. Then when the rates got much lower, they tried to refinance me but came up with a larger payment than the one I was already paying! Then I was approved for a special flex modification program and started sending the payments to them. I signed a cease and desist form and sent it to Sun West! However; instead, for the past month they ramped up their contact with me sending me over 290 pages of mail, almost daily. Just got one today. They gave me a 2nd equity loan for $5,000 & 3.5%. I had to get a loan at high interest so I could pay off my 2nd lien. Because they would not subordinate it with the refinancing! But you would think that was enough, instead they tell me I owe interest in the 2nd lien, when I fully paid it off. Then after drafting a amortization table, it shows they were robbing me; since, THEY WERE ONLY APPLYING MY PAYMENTS TO INTEREST, instead of applying to the principle! They are trying to hang on to the 2nd lien so they can say that they can qualify to get the property anyway! In other words, they have tried many tactics in order to keep my loan! They have even have send me mail telling me that I'm in foreclosure when I've have been making the payments via the special program I qualified for. Don't consider this very nasty and illegal lender. I just received their daily collection letter today, for the 2nd lien I already paid with a bogus $200 balance they made up! Stay away from them and tell others to do so! I'll be reporting them to the FDIC, FINRA, SPIC, FHFA, NMSL, HUD and alerting others online! If they victimize a severely disabled seniors who has always made the payments on time, no telling what they are capable. They break every Financial Right we have!

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Complaints and Resolutions

Total Amount in Dispute:

Total Amount Settled:

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against Sun West Mortgage Company Inc. closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

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Other Information

Company Info

Sun West Mortgage Company, Inc. NMLS 3277 offers a wide range of residential home loan mortgage programs to suit different situations such as a purchase, refinance, a property rehabilitation loan or a reverse mortgage at competitive interest rates.

Primary Contact: Sydney Fernandez (System Analyst)
Business Started: 8/12/1980
About Sun West Mortgage Company Inc.

Sun West Mortgage Company, Inc. NMLS 3277 was established in 1980 with the purpose of helping people realize the American dream of homeownership. We firmly believe that every American deserves the opportunity to experience the pride of homeownership with the most affordable means. This is why, at Sun West, we strive to offer our customers not only competitive mortgage rates, but also a wide selection of mortgage products.

Today, our operation is comprised of a solid network of branches across the nation, covering retail, wholesale, correspondent, and warehouse channels. We are a well-established Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, and USDA approved originator, offering our customers a full-service facility for their mortgage needs and a large selection of mortgage products, including Conventional, FHA, VA, USDA, Reverse Mortgages (HECM), and Jumbo mortgages.

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California Department of Real Estate

Verified License

License Number: 00793885
Status: Licensed

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.