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1999 Avenue of the Stars Floor 1100
Century City, CA 90067
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(877) 277-4516

Contact Us: (877) 277-4516. Email support is available 24/7 at

Company Rating


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Customer Reviews

based on 1 review.

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Complaint Experience


Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/20/2017


This company is a scam. They have stolen tens of thousands of dollars from customers who, in good faith wired them money for advertised Rolex watches. The have disassembled their website and skipped town. Rumor has it that they have set up shop in or around Las Vegas, Nevada. I cannot believe that the Attorney General's in Sacramento California office (whom I alerted months ago about this company) have not pursued them. They seem to have gotten off free with no charges. Now they are setting up in Nevada and will do the same thing again. The BBB in Sacramento also did not pursue them and as a result, perhaps hundreds of people have been scammed. Typical government inaction to protect the people.

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Complaints and Resolutions

Complaint Experience


Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege failure to deliver ordered merchandise, difficulty contacting the company and obtaining a refund.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sybir closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Rolex Exchange Company Inc. dba Sybir is an independent dealer and retailer of Rolex brand watches.

Primary Contact: Chris Larson (President)
Business Started: 12/30/2005

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

If you have made a purchase from an online company and they don’t deliver, you have rights under federal law. The Federal Trade Commission’s (FTC) Mail, Internet or Telephone Order Merchandise Rule and the Fair Credit Billing Act provide protections so consumers do not have to pay for merchandise they ordered but never received. If you’ve tried contacting the seller directly and are unable to resolve the matter or reach them, contact BCA to file a complaint. We will promptly reach out to the company and attempt to mediate the complaint. If the business is unresponsive or unwilling to resolve complaints, this is reflected in their company report and rating we provide businesses. This also puts other consumers on alert to watch out for the business.

Other remedies include filing a dispute with your credit card company or bank. If your account has been charged before your order has been shipped, contact your credit card company right away. Initiate a dispute by calling or writing to the credit card issuer with details of the transaction, receipts or invoices, and your information. The credit card issuer must act upon the complaint within 30 days and resolve the dispute within two billing cycles. If you paid by debit card, contact your bank to file a dispute. Payments through PayPal can be challenged as well if you have not received your items. If you suspect that the online retailer is a fraud, contact the domain register to report your suspicions. This may cause the register to act and shut down a possibly fraudulent site and save some customers from falling victim to a shopping scheme.

For more assistance check out BCA’s, “Online Shopping Tips”

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Additional Info


Rolex Exchange Company Inc.

There are no additional web sites.

There are no additional contacts.

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