Tax Network USA complaints

Complaint Experience

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BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~~Complainants allege failure to deliver services misrepresentation of the effectiveness of services failure to contact the IRS and difficulty contacting the company to obtain updates on cases. In some cases complainants allege they received levies and garnishments while awaiting settlement and many allege difficulty obtaining refunds when they feel little of no work has been done on their cases. ~~Generally the company responds by denying allegations claiming they are and have provided services and are working to obtain an offer I compromise on the clients behalf. Regarding delays the company explains the process is delayed by clients who fail to provide necessary paperwork or documents to submit to the IRS or they respond by stating clients are aware the timeframe for settlement may be lengthy because they are at the mercy of the IRS’s timeline. In other cases the company agrees to continue working toward a settlement providing settlement or case updates or providing partial refunds.~

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Complaint Closing Statistics