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Taylor's Appliance, Inc.

242 inquiries |
Major Household Appliances Retail

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6140 Magnolia Avenue
Riverside, CA 92506 | Get Directions

(951) 683-6365

http://www.taylorsappliance.co...

Monday - Friday: 9:00 am - 5:00 pm
Saturday: 9:00 am - 5:00 pm

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/9/2020 Frederick S.

They offer no advice as to how the appliances they sell are set

They offer no advice as to how the appliances they sell are set, so minor problems with temperature, etc. have to be referred to a separate business and cost. Will no longer shop at this business after many years of good relationships. Obviously they have deteriorated and are no longer responsive to their clients.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Taylor's Appliance, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Taylor's Appliance, Inc. provides the sale and installation of most major brand appliances. Parts and repair services are also available through Taylor's Appliance, Inc.

Primary Contact:	Scott Taylor (President)
Business Started:	1/1/1945
Social:

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Licensing

CA Bureau of Household Goods and Services

Verified License

License Number: 60088
Status: verified

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Lola Taylor (Secretary)

Harold Taylor (CEO/CFO)

Other Categories:

Major Household Appliance Repair Service

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