484 inquiries | Mail-Order and Catalogs Retail
(973) 227-8777
http://www.telebrands.com
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Company Rating
AAA
Customer Reviews
based on 1 review.
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Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Telebrands/Bulbhead
I purchased a pocket hose with a lifetime guarantee. When the hose, which I used once a week and kept in a bucket in the garage, suddenly burst I tried to get Telebrands/Bulbhead to honor their guarantee. I must have at least 30 e-mails between us before they finally relented and said they would send a replacement hose. I received the hose and when I connected it and turned it on it shot out water from behind the connection. I contacted Telebrands and the e-mails ensued once again. I received the second replacement hose and I connected it... the same result. These new hoses wouldn't fully go onto the hose bib but I figured they would work anyway...it should have. These hoses were defective. I accused them of being sadists and I still believe that! Sitting in their offices saying to each other "we'll teach them to complain about our products!" I will carefully read labels and never purchase anything that has a Telebrands/Bulbhead logo on it! You can heed my warning or not at your own peril. You don't want to be on e-mail with these sadists for hours, and then be sent a product that's even worse than the one being replaced unless you enjoy jumping through hoops at the direction of the sadist on the other end!
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Company Info
Telebrands has been in business since 1983, providing a variety of various products sales through mail order.
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
BCA has no information regarding government actions at this time.
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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