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TGQ Appliance

121 inquiries |
Major Household Appliances Retail

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14371 Euclid Street, #2G
Garden Grove, CA 92843 | Get Directions

(714) 786-7580

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/9/2014 Danielle E.

TOTAL SCAM

Terrible experience. Moved into a rental house, purchased washer, dryer, refrigerator. Two delivery men acted incredibly unprofessional and immature, washer has what looks like cement in the bottom, refrig is a nightmare never really worked correctly. Been calling everyday to get someone to come repair or look at the fridge. At this point I wish we would have paid full price somewhere. Waste of money. It's all going to probably break within the year and everything from them isn't in writing so there's really no guarantee to get any help once they drop it off, even if there's a "three month warranty." Stay away from this place.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against TGQ Appliance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

TGQ Appliance provides the sale of used and refurbished Major Household Appliances.

Primary Contact:	Quan Linh Nguyen (Owner)
Business Started:	10/20/2011
Social:

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Licensing

CA Bureau of Household Goods and Services

License Number: 46432
Status: verified

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

T.G.Q. Appliance

TCQ

Websites:
There are no additional web sites.

Contacts:

Kenneth (Manager)

Nathan (Manager)

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Last Name:

Email Address:

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