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The American Iron Bed Company

817 inquiries |
Furniture Frames Manufacturer

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1613 Chelsea Road, Suite 355
San Marino, CA 91108 | Get Directions

(800) 378-1742

http://www.americanironbeds.co...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/14/2016 julie s.

Bad delivery and very unhappy

Their delivery service Sun couldn't deliver the bed as promised because the driver had a heart attack. Ok. I had arranged for my mom to wait for them but of course I understood. Then they called tonight to say they're running A DAY behind. Maybe the following night maybe the next morning. I called the bed company to complain. The lady on the phone is super condescending. I understand the guy had a heart attack but I paid for special delivery and I expect to be better informed and to not have to ask someone to wait around ANOTHER day. I asked for my delivery to be refunded and she says, "Well we're not gonna do THAT! Why not? Why am I to suffer the brunt of the misfortune? It's their delivery service. I'm the customer. Where is the loyalty to their customers and why is she speaking down to me? I've been waiting weeks for this bed!!! PS Last night the delivery service said they could only come during a 2-hour window when I couldn't have anyone there. When I said someone would be there an hour later, Sun said, by then he'll be three hours away! Huh? Then she hung up on me.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The American Iron Bed Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the providing the manufacturering and sales of antique iron bed frames.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

A I B

Iron Beds of America

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

938 East 60th Street, Los Angeles, CA, 90001

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