The Engine Factory ratings, reviews and complaints - Engine Rebuilding and Exchange Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege poor installations improper or unnecessary repairs and increased charges above the price of the original estimate. Some customers complain they experience difficulty with warranty claims or having problems corrected. The company responds to most complaints by offering additional repair assistance or explanations to justify their actions. Some complaints are closed as disputed. The customers are not satisfied with the company's response. Other complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Engine Factory closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing engine rebuilding services.

Primary Contact:	Mohammed Abass (Owner)
Business Started:	8/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is advertising that they are a member of the Better Business Bureau. This company is not a member of the Better Business Bureau. We have requested that the company remove this information from their ads. However they have failed to comply. Under California law automotive repair shops are required to register with the Bureau of Automotive Repair which is a division of Consumer Affairs. For more information call (800) 952-5210 or visit their website at www.dca.ca.gov.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

A 1 Motors

Engine Factory

Websites:
There are no additional web sites.

Contacts:

Bassam Issi (Owner)

Reputation Report

The Engine Factory

Complaints and Resolutions

Other Information