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The Graham Group, LLC complaints

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8297 Champions Gate Blvd. #501
Champions Gate, FL 33896 | Get Directions

(888) 533-8129

https://www.myflmoney.com/

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Total Amount in Dispute:
$1,904.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against The Graham Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against The Graham Group, LLC

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8/16/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,904.00 Amount Settled: $0.00

Customer Complaint

8/3/2022

The Graham Group sent me documented letter promising me one amount. Then after I sent them pertinent information along with a copy of my drivers license I never received anything in return. Resolution Sought Pay the full amount of money that's owed to me based on the letter.

Company Response

8/4/2022

Amount is never “promised”. We submit it to the state for processing and it is up to the state to determine what is and is not released. We have zero control over this. It does take 90 days for the state to process claim. You failed to utilize our status update request that would have allowed us to look into this for you.

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