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The Max Windsor Group, LLC

430 inquiries |
Floor Materials Wholesale

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2120 Garfield Avenue
Commerce, CA 90040 | Get Directions

(323) 888-8960

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/23/2014 Elyse W.

Would not honor warranty

I filed a complaint in March of 2014 on a Max Windsor floor product installed 6 months previously. It was chipping, splintering, unclean able due to rough surface and looked horrible. Max Windsor rep cam out and viewed it and seemed to agree with me as he made attempts to get manufacturer to refund the price of the product (over $6500). As the current owners of Max Windsor had changed after I had the floor installed, they did not assume responsibility for the event and did not honor the warranty. They are operating under the same product line name and selling the same products. Do not buy Max Windsor Floors. They did not provide a decent product and they did not honor the warranty. They are unethical and dishonest. This is a rebuttal to the previous complaint on this website that shows no response.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Max Windsor Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The Max Windsor Group, offers; Floor Materials, Home Centers, Hardwood Floors, Floor Materials-Wholesale & Manufacturers, ect..

Primary Contact:	Brian Wang (Manager)
Business Started:	2/25/2014
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Max Windsor USA

Websites:
There are no additional web sites.

Contacts:

Peter Spirer (Owner)

Addresses:

136 North Cass Street, Adairsville, GA, 30103

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