The Merchant Solutions ratings, reviews and complaints - Merchant Credit Card Processing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants typically allege misrepresentation of the terms of service failure to disclose additional fees or other contract disputes; problems with equipment or programming issues; failure to fulfill services delays in depositing funds as well as cancellation and billing disputes. ~~The company typically responds to complaints by referring to the contract reviewing accounts issuing refunds depositing funds and explaining the reason for delays cancelling accounts or provides equipment or programming to terminals. In some cases refunds and requests to cancel collections are denied based on the terms of the contract~

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Merchant Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The Merchant Solutions is providing internet merchant credit card processing services.

Primary Contact:	Customer Service
Business Started:	9/30/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

AAZ Enterprises, Inc.

Websites:
There are no additional web sites.

Contacts:

Edna Eisavi (Manager)

Jeannene Codner (Agent)

Samuel Higginbotham (Customer Service Manager)

Armita Amini (Operations Manager)

Salpi Ohanessian (Accounting)

Reputation Report

The Merchant Solutions

Complaints and Resolutions

Other Information