Find a reputable business?

Complaints and Resolutions

The Retail Equation, Inc. complaints

Read Complaints File Complaint View Full Report

P.O. Box 51373
Irvine, CA 92619-1373 | Get Directions

http://www.theretailequation.c...

Please Contact Us @ (949) 262-5118.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$866.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

5 complaints against The Retail Equation, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against The Retail Equation, Inc.

Sort by

1/30/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $467.12 Amount Settled: $0.00

Customer Complaint

11/29/2023

440261282-496-THD, I received a damaged rug from a Home Depot online purchase and attempted to return it with a receipt in allotted time frame and the return was refused. I was told that it was flagged as a fraudulent return based on information in your database. The requested RAR you sent me does not reflect any fraudulent activity on my part. You claim it is Home Depot's decision and they claim it is your decision, leaving me no resolution to the damaged goods. I have given no one, either you or Home Depot or any other business you work with, permission to collect my data in this manner let alone release it to third parties. I am not granting you the rights to store my personal data from ANY source whatsoever and certainly will not allow you to disseminate it. Erase any and all mentions of myself and all data pertaining to me immediately from your systems. Resolution Sought Either allow a full refund or provide a gift certificate for amount in question Removal of all of my information from the database

Company Response

1/18/2024

I have submitted the consumers dispute to Home Depot and will receive a response within 30 days

7/5/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/6/2023

Transaction ID: 129331641-503-DKS - I made purchase at dicks sporting goods on 01/30/23. It was exchange with 7 returns and 12 purchase. It was for my family because they are visiting US for my birthday party. I had no idea what size they are wearing. So, I bought M to 2XL. After I paid for my clothes, one of the staff handed me a slip that said return warning. It said I will not be able to return since now. They took whatever size they wanted. So, I tried to make return for rest of them. Return has been declined. I always have receipts on me. I don't know why I'm banned from returning even though I have my receipt on me. Dicks sporting good said I need to talk to retail equation, and they said need to wait 180days. I have made return before, but it was just for changing payment method from my debit card to credit card. So, I really didn't make returns. Resolution Sought I want to return items that are left after my birthday party.

Company Response

6/23/2023

Hello, After thorough review of your RAR, Dicks Sporting Goods has found that return 129331641-503-DKS was not in error. You may attempt to make a return after the 180-day blackout period is over. If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to 100 words in length to explain items in your file. To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute. Please mail your consumer statement via the U.S. Postal Service to The Retail Equation using the information listed below: Address: RAR (Return Activity Report) The Retail Equation P.O. Box 51373 Irvine, CA 92619-1373 Regards, The Retail Equation Customer Service 866-407-5562

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile