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10565 Civic Center Drive Suite 160
Rancho Cucamonga, CA 91730
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(866) 639-0498

http://www.titaniumllc.com/

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Total Amount in Dispute:
$275,915.00

Total Amount Settled:
$273,384.00

Complaint Experience

84%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

45 complaints against Titanium, LLC closed in last 3 years.
Complaints Type of response
3 Making a full refund, as the consumer requested
1 Making a partial refund
25 Agreed to make an adjustment
5 Refusing to make an adjustment
7 Refuse to adjust, relying on terms of agreement
4 Unanswered

45 complaints against Titanium, LLC

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7/6/2020

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/10/2020

The sales rep did not fulfill his part of our agreement. He was to pay off my other alarm system contract. I have spoken with him and texted him and no response. I live on a fixed income and now I have to pay 2 companies. One has to be Jen turned off, leaving me with a $397 bill and I won't be paying titanium until that bill is paid in full. Resolution Sought Stand on their promise to pay off my contract with ADT. I sent the bill with the company info last month.

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7/5/2020

RESPONSE: Complaint was not answered Amount in Dispute: $31.00 Amount Settled: $0.00

Customer Complaint

6/9/2020

System is off. this deal ends 25 July 2020 2yrs. I'm done whit this co. Resolution Sought Cancel system last day is July 25 2020

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