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Tom's Custom Tub & Tile Refinishing

344 inquiries |
Bathtub and Sink Repair Services

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750 East Carson Street Suite 16
Carson, CA 90745 | Get Directions

(310) 938-1811

Monday - Friday: 9:00am - 4:00pm
24 Hour Emergency Service Available

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/22/2017 Margaret C.

Totally satisfied

We hired Tom to refinish our vintage kitchen sink. It looks amazing!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Tom's Custom Tub & Tile Refinishing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Tom's Custom Tub & Tile provides repair, reglazing and refinishing tub and tile services in the South Bay area. We provide professional and expert services for all residential, business, hotel, and property management customers.

Primary Contact:	Thomas Urieta (Owner)
Business Started:	11/30/2004
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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this company's license or registration, please contact the California State Contractor's Board at 800-321-2752 or visit their website at cslb.ca.gov

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Tom's Custom Tile

Tom's Custom Refinishers & Reglazing

South Bay Tub and Tile

Tom's Tub & Tile Reglazing

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Tile Cleaning, Repairing, and Refinishing Services

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