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Tri County Drugs Screening complaints

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909 Hillsboro Blvd
Manchester, TN 37355 | Get Directions

(931) 723-3355

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tri County Drugs Screening closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tri County Drugs Screening

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12/5/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/11/2021

Employer was told that I refused a drug screening even though I submitted 2 samples. Resolution Sought Email my ex employer and admit to their failures to tell the complete truth.

Company Response

10/27/2021

Donor came into our office for a pre-employment drug screen. Donor submitted approx 160cc of urine with no temperature. I asked donor to drink water and submit another specimen. On the second specimen donor submitted approx 10 cc of urine that did not reach the temperature strip. I asked donor to submit another specimen. Donor went to the lobby to drink water. Donor came up to the window and said she had permission from the company to leave and retest on another day. Donor left the premises.

Customer Rebuttal

11/12/2021

The company's statement isn't completely true. I have emails from the owners wife that states she was told my urine was too warm. I was never told I need to submit to a 3 sample. Even when I asked what was next neither Kelvin or Tanya said anything about me not leaving. I was told I needed to make sure I came back before the ran out of cups. When I asked what was next Kelvin stated " all we do is bag it and tag it". But that's not what the response to the complaint states. I would be more than happy to forward you the communication between myself and the owners wife. This so called drug screening facility is a complete joke. They are definitely unethical in my opinion and would lie to protect each other. No one at the company is willing to take ownership of the mistake regarding the instructions for the drug screening. How was I to know I needed to provide numerous urine samples? I've always only needed to produce one. I've never had a problem with any drug screening. My opinion is that Tanya was offended when I stated something could be wrong with the temperature strip. Her attitude and demeanor changed. Kelvin even suggested older adults come in there all the time trying to cheat

Company Final Response

12/2/2021

Why would I set her back in the lobby for 3rd time if I didn't explain to her that we needed another sample. She knew what was going on. She is the one who called and her work came back up to window and told me & Kelvin she had gotten permission to come back so at that point why would I try to force her to stay. She needs to take this up with whoever she spoke to and got approved to come back or maybe she is the one who is doing the lying I doubt anyone told her she could come back or they would be getting all this grief from her.

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