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UMX Universal Mercantile Exchange, Inc.

270 inquiries |
Miscellaneous Products Manufacturer

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21128 Commerce Point Drive
Walnut, CA 91789 | Get Directions

(909) 839-0556

http://www.umei.com

Monday - Friday 7:30am - 5:30pm PST

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/14/2014 Kathy S.

Poor quality!!!

The only positive thing I will include in this email is the quick delivery. I ordered hanging name badge holders. The quality of the plastic is extremely poor. They arrived so wrinkled that it is almost impossible to get the name card into the holder. The shipping charge was outrageous. They now want a 15% restocking fee to ship them back. I would stay away from this company.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against UMX Universal Mercantile Exchange, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Fashion designer handbag, purse, cigar box and cigar box purse handles, frames, beads, buckles, buttons, hooks, cord lock and chains hardware supplies.

Primary Contact:	Customer Service
Business Started:	8/18/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

UMX Lanyards, ID Badge Supplies

Websites:

Contacts:

Customer Service

Addresses:

13200 Brooks Drive Unit E, Baldwin Park, CA, 91706

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