United Law Group, Inc. ratings, reviews and complaints - Attorneys

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to perform loan modifications as promised and fails to inform clients on the status of their cases. Other customers complain of unauthorized credit or debit card charges inability to reach anyone at the company and difficulties obtaining refunds. ~~The company responds to some complaints by disputing the customer's allegations and denying most refund requests. In some cases complainants are advised that their modifications are in process or that they failed to produce required documentation to proceed with the process. In some cases complainants were threatened with legal actions for pursuing their complaints. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

0 complaints against United Law Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a law firm.

Primary Contact:	Sean Alan Rutledge (Attorney)
Business Started:	8/12/2007
Social:

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Licensing

California State Bar

Verified License

License Number: 255938
Status: Resigned

To practice law in the State of Calfiornia attorneys are required to be admitted and active with the State Bar of California. On July 7 2009 a Notice of Disciplinary Proceedings was filed by the California Bar Association charging Mr. Rutledge with attorney misconduct. ~~On September 21 2009 the California Bar Association announced that this law firm and another of its principals Robert Buscho are under investigation in connection with "misconduct related to loan modification businesses." Although Bar investigations are generally confidential until formal charges are filed confidentiality may be waived when warranted for protection of the public. The investigations are currently pending.~~The case is currently pending. For the most up-to-date information on licensing status contact the State Bar of California at (415) 538-2000 or visit their website at: www.calbar.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The State Bar of California is the regulatory agency that disciplines attorneys. They protect consumers by investigating complaints against attorneys from citizens and other sources and prosecute attorneys where allegations of unethical conduct appear to be justified. ~~Consumers who are interested in processing a complaint may call the Intake Unit's toll-free hotline 1-800-843-9053 or 213-765-1200 (Calling from outside California) or mail a letter (The State Bar of California 1149 S. Hill St. Los Angeles CA 90015).

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

ULG

Websites:
There are no additional web sites.

Contacts:

Andy Epstein (Tax Attorney)

Damian Kutzner

Omar Ghaffar (Vice President)

Prashant Sheth (Forensic Loan Auditor)

Robert Buscho (Loan Modification Attorney)

Reputation Report

United Law Group, Inc.

Complaints and Resolutions

Other Information