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United Parcel Service complaints

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55 Glenlake Parkway
Atlanta, GA 30328 | Get Directions

(404) 828-6000

http://www.ups.com

Contact United Parcel Service at (404) 828-6000.

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Total Amount in Dispute:
$83,406.00

Total Amount Settled:
$0.00

Complaint Experience

23%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

166 complaints against United Parcel Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
32	Agreed to make an adjustment
0	Refusing to make an adjustment
10	Refuse to adjust, relying on terms of agreement
124	Unanswered

166 complaints against United Parcel Service

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4/25/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

I ordered a blender through a work appreciation website. UPS lost this package and I submitted a claim for tracking number 1Z1385E10386752995 about a month ago and I have not heard anything. I have tried calling customer service and get hung up on immediately each time. On a website chat I was told I need to contact Best Buy as they are the ones who originally shipped the package. I contact them and they route me back to contacting UPS, which I cannot actually talk to as I get hung up on immediately. UPS is the one who lost my package and they should be the one that makes this right but it seems impossible to get them to do this. I feel as if I am not being treated fairly and it has been such a headache to get this package delivered to me. Resolution Sought I would like a refund for the amount of the blender or another one sent to me.

Company Response

4/12/2024

Thank you for your feedback. As per our terms of service agreement, all claims are settled directly with the account holder who created the label. Therefore, we must refer you to the shipper.

3/21/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

3/7/2024

A package was damaged in delivery. I paid UPS to package and ship and it arrived damaged. I tried to file on line damage reports, I contacted the shipping UPS store, UPS does not allow. you to talk to a person. I tried the UPS messenger on Facebook from their website and only received links that I tried in the past. This has delayed a project about a month. No response, no customer service. They will not respond to a recipient. Resolution Sought I'd like a refund on shipping and product damage and I want to speak to a person from UPS that can help resolve.

Company Response

3/11/2024

Thank you for contacting us. We have forwarded the customer’s concern to the management of The UPS Store Corporate Office for investigation. They will contact the customer within 48 hours.

Customer Rebuttal

3/17/2024

No one ever called or emailed per the above message

Company Final Response

3/20/2024

The UPS Stores are individually owned and operated franchised locations under a separate corporate structure from UPS itself. Their corporate office indicated that they had emailed the customer recently. He may reach out to them directly at customerrelations@upsstore.com with the tracking details for further assistance.

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