Find a reputable business?

Complaints and Resolutions

University of Phoenix, Inc. complaints

Read Complaints File Complaint View Full Report

4025 South Riverpoint Parkway
Phoenix, AZ 85040 | Get Directions

(866) 766-0766

http://www.phoenix.edu

Monday-Thursday 9 a.m.- 10 p.m.

Friday 8:30 a.m.- 5:30 p.m.

Saturday 8 a.m.- 2 p.m.

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$100,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against University of Phoenix, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against University of Phoenix, Inc.

Sort by

1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

I attended the University of Phoenix from 2007-2012. I chose to enroll based on the fact that I would receive hiring preferences with companies they were partnered with upon graduation. This did not happen and there was no job placement option at all upon graduation. I was scammed/ tricked to enroll based on their false advertising about job placement after graduation. Resolution Sought I expected the University of Phoenix to at least connect me with their partners for interns and job placement after successfully completing the intern. Interns with their partners were not an option, and the companies I interviewed with, really frowned upon my degree as if were fake. They also didn't let me know most of my credits were not transferable.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile