Complaints for US Auto Management of California, LLC in Lakewood, CA

5505 East Carson Street Suite 341
Lakewood, CA 90713 | Get Directions

(562) 694-6610

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, damaged credit histories, damaged vehicles, and financial losses. Some complainants allege that the sub-leasor failed to make payments as agreed causing damage to their credit histories and financial hardships. Other customers complain sub-leasors breached contract terms, and the company failed to provide assistance in locating and repossessing vehicles. In one case, the sublessee failed to make the lease payment and the customer was forced to track down the lessee himself, handle the inspection and close out of the lease himself. He lost his 750.00 deposit, and the company failed to provide services. The company responds to a few complaints by forwarding proof of payments and insurance to the customer, stating they always communicate and follow-up with the customer on a timely basis, or explaining the money is owed by the user of the vehicle, not the company. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against US Auto Management of California, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

US Auto Management of California, LLC complaints