US Auto Parts Network, Inc. ratings, reviews and complaints - Automobile Parts and Supplies Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of delivery related complaints typical for this industry. Some customers complain that the company delivers incorrect parts and are dissatisfied with paying shipping costs to return the items due to the company's error. Other customers complain of excessive delays with deliveries or that ordered parts are not in stock. Some complainants allege they return defective or incorrect items but never receive a credit or refund or are billed for items they did not order.~~The company generally responds to complaints by offering apologies for delays shipping merchandise agreeing to pay for shipping or issuing credits or refunds.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against US Auto Parts Network, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Since 1995 US Auto Parts Nework, Inc. has provided auto parts from top aftermarket manufacturers and accessories via online networking. We are one of the top auto parts distributors in the Nation.

Primary Contact:	Customer Service
Business Started:	10/6/1995
Social:

Interested in US Auto Parts Network, Inc.?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Kool-Vue

USAutoParts.net

Auto Parts Warehouse

Websites:

Contacts:

Tess Espiritu (Acctg-Rtl Supervisor)

Emma Enrile (Chargeback & BBB | Accounts Receivable)

Corporate

Addresses:

17150 South Margay, Carson, CA, 90746

Reputation Report

US Auto Parts Network, Inc.

Complaints and Resolutions

Other Information