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Vacation Village Resorts

  268 inquiries |
Time Shares

2626 East Oakland Park Blvd.
Fort Lauderdale, FL 33306
| Get Directions

(954) 563-2444

http://www.vacationvillagereso...

Company Rating

F

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Customer Reviews

based on 1 review.

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Complaint Experience

29%

Complaint Resolution Index (CRI)

17 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/10/2017

Resort Promised Golf Privileges but do not own any resorts with golf Wi

Williamsburg Plantation which is a resort that is owned by Vacation Village Resorts promised to offer me unlimited golf privileges, but few if any of the resorts owned have golf as a part of the resort. But rather, they depend on Golf Access to provide golf privileges. It turns out that Golf Access has about 900 private golf clubs in its memberships, all of which are private. Golf Access can deny and or restrict golf privileges. When I tried to use Golf Access, I had to go through the concierge service of Interval International, which is the service provider for all of the resort privileges. I wanted tee times for Greensboro, NC for early October. It turns out that of the three golf clubs listed for Greensboro, NC, only one was still affiliated. Further, the tee times for Interval International member was limited to the times of 10:30am-2:00 pm. These are some of the most undesirable times for playing golf since it is the hottest part of the day. Further, in order to get a tee time, I had to leave a deposit, which may or may not be refundable and I had to name all of the members of the golf party. Further, the golf clubs that are members of Golf Access are not the most desirable courses and many of them are really subprime. None of this was disclosed to me at the time of sales. However, the service support person at Interval International suggested when I called that this program was probably not the appropriate plan for me since my interest was in golf only. I made this very clear at the time of sales and no one suggested that I might not be getting what I intended. I have later found out that Vacation Village Resort has a B rating when the ratings begin at AAA, AA, A, BBB,BB, B or it is in the middle of the road. Further the sales person in Florida was extremely nasty when I called with my concern.

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Complaints and Resolutions

Total Amount in Dispute:
$108,912.00

Total Amount Settled:
$0.00

Complaint Experience

29%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

17 complaints against Vacation Village Resorts closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
1 Refusing to make an adjustment
4 Refuse to adjust, relying on terms of agreement
11 Unanswered

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Other Information

Company Info

This company's business sells timeshares.

Primary Contact: Customer Service
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Eldorado Resorts Corp
Berkley Group Inc
Grandview at Las Vegas
The Grandview at Las Vegas

Websites:
There are no additional web sites.

Contacts:

Frank Utset
Jimmy Grimes (Vice President)
Lili Kent (Corporate Relations Manager )
Susy Perez (Administrative Assistant)
Trish Woodson

Other Categories:

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