Vengroff Williams, Inc. ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege billing disputes and dissatisfaction with customer service. Most complainants allege the company attempts to collect on debts that are invalid or not the customers. Complaints also allege experiencing unprofessional and rude behavior from company representatives. Some complainants allege the company failed to provide proof of the debt. The company responds to complaints by providing account information or proof of the debt and by adjusting or closing accounts. In some cases the company made notations on the customers account not to contact them during certain business hours. One complaint remains unanswered.

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Complaint Closing Statistics

0 complaints against Vengroff Williams, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We have become a truly world class organization, capable of collecting delinquent accounts domestically and abroad. Our services include third party recovery, insurance and property claim recovery, medical collections and more.

Primary Contact:	Robert Sherman (Division President)
Business Started:	5/24/1978
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

If you have been contacted by a collection agency for a debt which seems unfamiliar to you carefully check your records to verify the the origin and amount before paying. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics including threats harassment and collection of fictitious debts. This law also requires debt collectors to supply documentation to substantiate the debt upon request of the debtor. If they are unable to present the requested documentation you are not required to pay the debt. Phone calls allegedly tracked with ANI's may still not validify the debt as the ANI will identify the receiving phone line but not the actual caller.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Vengroff, Williams & Associates, Inc.

Vengroff Williams & Associates, Inc.

Websites:

http://www.vwainc.com

Contacts:

David King (Compliance Officer)

Don Wash (Director of Operartions)

Mark Vengroff (President)

Mike Heinz (Branch Manager)

Steve Wilkerson (President)

Luke Jaeger

Addresses:

P.O. Box 19715, Irvine, CA, 92623

P.O. Box 2189, Stanton, CA, 90680-2189

Reputation Report

Vengroff Williams, Inc.

Complaints and Resolutions

Other Information