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98 recent reviews
Veterans Home Care, LLC
Posted on 6/19/2020
Carol and VetAssist made it happen. Don now has an attendant and the help he needs to make living at home possible. Who knew the VA had such benefits? VetAssist and Veterans Home Care is the answer.
Last year my friend and neighbor, Don, contacted me for help. He is a US Navy veteran who served during the Korean War. At the time, aged 92, with failing vision, significant loss of hearing, mobility limitations, and a spouse in and out of the hospital with all sorts of medical issues of her own, he needed help. His driving license was not renewed due to the vision issues and he was basically high and dry in a home in need of assistance for transportation, shopping, activities of daily living, and just about everything else. Somehow he found the VetAssist Program from Veterans Home Care, but really was not sure who they were of if they could help. His contact, Carol, was a godsend! I spoke with her on Don's behalf and she explained the program. As a retired medical case manager and disability management specialist she spoke my language. I had no idea the VA had home care benefits. The application and paperwork involved are ponderous. Carol walked us through all of it. I am used to dealing with workers compensation and group accident and health benefits insurance, but the VA is a different system entirely. Carol and VetAssist made it happen. Don now has an attendant and the help he needs to make living at home possible. Who knew the VA had such benefits? VetAssist and Veterans Home Care is the answer.Carol handed off Don's case to Kimberly and she is continuing to be the contact now that Don's VA benefits have been approved. It is reassuring to have someone acting on Don's behalf.
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Business responded on 10/5/2020
Paul, Don is a lucky man to have such a dedicated friend.
We agree. Carol is a wonderful asset to our team.
Thanks for your kind words.
Posted on 7/6/2021
Helped with VA paperwork - good job.
Managed payments of a home care provider for about a year. Very slow payment - they charged at a rate of $26.45 an hour to do nothing except pay the home care provider's monthly invoices. The service provided by the home care giver was $20.00 an hour - so they were making more than the provider. I terminated the contract about 6 weeks ago and they still haven't sent any financial statements as to how much money we have in the account. For what they do after the VA benefit is approved by the VA it is a waste of money. Now if they can just close out the account and provide financial statements. As of 7/27 still no word from this company on final financial status - no contact at all.
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Business responded on 7/7/2021
Thank you complimenting the good job we did helping your mother-in-law with the VA paperwork. We are so pleased that through our VetAssist Program, she received the full VA Aid and Attendance benefit amount (as do almost all of our clients). She was also able to begin care right away without paying us until her entitlement and VA funds arrived.
Of course, all home care cost is covered by the VA Aid and Attendance benefit, so there's no out of pocket costs.
However, we are only charging her $26.50 per hour, which is much less than the $46.25 you indicated. This amount falls within the typical market rate for home care in Florida. (Rates vary by location nationwide.)
The last date she received care was 5.26.2021. We're waiting for the final invoice from our contracted provider who delivered care before we can determine any amount owed and we apologize for that delay.
If your 2-star rating was based on the misunderstanding about your rate, and you wish to adjust your rating of us, we hope you will let BCA know. Thanks again and we hope this clears up any misuderstanding.
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