Veterinary Pet Insurance ratings, reviews and complaints - Insurance Agents and Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege delays in claims processing due to requests for additional information by the company. Other customers complain claims are denied because the company made a determination that medical claims in question were ineligible due to pre-existing conditions.~~The company responded to and gave proper consideration to most complaints.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Veterinary Pet Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Veterinary Pet Insurance provides health insurance for pets and takes every measure to ensure that their customers and their pets receive the highest quality care.

Primary Contact:	Jennifer Dentino (Compliance Analyst)
Business Started:	9/17/1981
Social:

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Licensing

California Department of Insurance

Verified License

License Number: 0682163
Status: Active

This company is licensed by the California Department of Insurance as an admitted Property and Casualty carrier license # 0682163. For the most up-to-date information regarding license status consumers may contact the CDI by calling (800) 927-4357 or visiting their website at www.insurance.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Keep in mind most insurance policies typically have exclusions listed towards certain hereditary defects or diseases. Read your policy carefully before making a buying decision to avoid misunderstandings.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

VPI Pet Insurance

D V M Insurance Agency

V P I

Websites:

www.my.petinsurance.com

Contacts:

Lynne Hennessey (Director of Compliance)

Chas Kidder (Compliance Analyst)

Cathy Santamaria (Compliance Analyst)

Accounts Payable/Finance Dept.

Dennis Drent (CEO)

Other Categories:

Pet Health Plans

Addresses:

1800 East Imperial Highway, Suite 145, Brea, CA, 92821

3060 Saturn Street, Brea, CA, 92821-6200

Reputation Report

Veterinary Pet Insurance

Complaints and Resolutions

Other Information