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Volvado.com

  416 inquiries |
Watches Retail |   Business Alert

101 Victory Blvd. Suite L #145
Burbank, CA 91504
| Get Directions

(866) 354-0045

http://www.volvado.com

Contact support@volvado.com for customer service hours.

Company Rating

F

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/20/2014

Watch Scam

I filled out an online survey and for my time was offered a free watch but needed to cover the shipping. I've received another watch and called and talked to one of Volvados' representatives named Chris. He informed me that I was into some watch club and he had cancelled the membership but I've received another charge on my card. I'm now having to start legal proceedings to get them to cease and desist their actions and to try to recover the charges they have taken for my account.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege bait & switch advertising receipt of unordered products unauthorized credit or debit card charges and inadequate disclosures concerning the terms and conditions of the offer. Customers complain they agree to purchase an advertised item but are unaware that by agreeing to the purchase they are also agreeing to a continuity shipping program of new jewelry items monthly.~~The company responds to some complaints by offering refunds or partial refunds. In other cases the company offered explanations for their actions.

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Complaint Closing Statistics

0 complaints against Volvado.com closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

Volvado.com sells a club membership to receive a monthly shipments of watches for a fee of $49.99. Initial shipment is $95 if not cancelled within the 14 day trial period.

Primary Contact: Jerry Armstrong (Volvado Management)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company runs third party pop up ads on other websites such as Kohl's or Amazon offering watches for only a $5.99 shipping and handling charge. Customers complain that later they incur an unexpected charge on their credit or debit card in the amounts of $95.00 on up. ~~With this marketing method products and services are sent to consumers unsolicited and unauthorized charges appear on credit cards. Usually materials sent with the product or service will allow a specified time period for cancellation and return without penalty or obligation. However many overlook the advisory and are unaware of the charge until their next monthly credit card statement. In some cases consumers find they are unable to contact the company to arrange returns or ask for credit. Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.~~Often you can unknowingly join a plan simply by accepting an introductory offer of merchandise or services. Continuity plans may offer an introductory """"free trial period"""" to let you check out the merchandise or service and decide whether to join the plan. If you keep the merchandise beyond the free trial period or fail to cancel the service within the free trial period not only must you pay you automatically become a plan member. Joining a continuity plan means you agree to the plan's sales method as long as you're a member. You'll automatically get periodic shipments of merchandise or delivery of services. You won't get any announcements or rejection forms before each shipment or service period. The shipments or services continue until you cancel your membership.~~Sellers must give you information about the plan's terms and conditions clearly and conspicuously in their promotional materials. These terms may include; that you become a member if you accept the introductory merchandise or initial round of services unless you cancel; or that periodic delivery of merchandise or services will occur - with no further action on your part; and will continue until cancellation is received. It also must disclose a description of the merchandise or services you agree to buy say whether there's a minimum purchase and how often you'll receive the products or services. An explanation of the plan's billing procedure for each shipment or period of service must also be provided as well as the terms of the plan's refund or return policy; how and when you can cancel your membership; and the price of the goods or services if you fail to cancel including shipping and handling if applicable. ~~

Other Considerations

~ We believe that this company is affiliated with Pick Luxury. A separate reports is available. 

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Additional Info

DBAs:

Maygreen Media LLC

Websites:
There are no additional web sites.

Contacts:

Joyce Bower (Billing Department)
Robert Parr (Billing Department)
Steve Hansen (Sales)
Armen Youssefian (Owner)
Edvard Yagubyan

Addresses: