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Walmart MoneyCard complaints

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PO Box 5100
Pasadena, CA 91117 | Get Directions

(877) 937-4098

http://www.walmartmoneycard.co...

Customer Service is available by calling (877) 937-4098.

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Total Amount in Dispute:
$53,151.00

Total Amount Settled:
$1,290.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

56 complaints against Walmart MoneyCard closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
54	Unanswered

56 complaints against Walmart MoneyCard

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4/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $901.00 Amount Settled: $0.00

Customer Complaint

3/22/2024

Have a Walmart money card that expired 02/24. Received a email on my card that I would receive a new card. Called advised sonny I never received card, gave my old address, new address ss # DOB, card number, security code, zip code n expiration, he still would not approve to send me a card. Then he placed me on hold n never came back to the phone. HD has poor communication skills and Zero empathy when I explained I've been getting Direct deposited now for 15 years thru NONIS and BAMA and the last month I have not been able to access my own money from a ATM or swipe because I don't have a updated card. I can only use my card to pay rent , car ,utilities thru ECHECK, which is not helping me when I have no access to my own cash. I'm very stress and can't believe after years of service with my direct deposit I've been without groceries, gas or cash for over a month now. I've had to borrow cash from my daughter and my parents which is very disheartening for me. I will use this card to pay my rent and when I get my money off this card they will no longer have my business. I will refer them to no one. Resolution Sought I don't know, but people should not have to go thru this to get a updated debit card. They don't deserve a star of any kind there customer service is horrible.

3/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,665.50 Amount Settled: $0.00

Customer Complaint

3/5/2024

The bank closed my account without any reason and will not release my funds after multiple attempts to verify my identity. I'm now being told I cannot have my funds and they have no other option for me. Resolution Sought I would like the bank to release a check and have it mailed to my address

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