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Westinghouse Electric Corporation complaints

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4000 Town Center Blvd.
Canonsburg, PA 15317 | Get Directions

(866) 442-7873

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Total Amount in Dispute:
$1,310.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Westinghouse Electric Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Westinghouse Electric Corporation

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1/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $310.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I brought a Television through HSN which was a 43 inch Westinghouse Television In October 2019 after taking to a representative from HSN I received the receipt of payment and my 2 year warranty on the Television My Television has lines running through it after Sending all information to Westinghouse they refuse to refund me, They will not answer my Emails I also sent all my evidence to Corporate office with no response. Resolution Sought Please see if they will refund me my money I can email all my evidence to you.

9/22/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/27/2021

New I gen 4500 does not work. Contacted Westinghouse in may got a complaint number sc102883. have not heard from them it is the end of August I now want my money back Resolution Sought I want a full refund

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