Find a reputable business?

Reputation Report

Westlake Cab

51 inquiries |
Taxicab Companies

File Complaint

19061 Depot Street
Rocky River, OH 44116 | Get Directions

(440) 331-5000

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/9/2020 Pamela L.

Caused me a lot of unnecessary stress that I definitely didn't need!

Ordered a cab a few hrs prior for my appointment to make sure I had transportation. The girl took my info, assured me everything was set and my cab would arrive at 130 pm yesterday! As it came close to the time, I called back only to hear that nobody knew what I was talking about; had no order and was rude!! I said that wasn't true and I needed my cab.. She talked to me like it was my fault and I was bothering her. She said she would send another cab. He was in the area. I called back 5 min later, already late, only to hear he said I wasn't outside and he had another fair, so too bad for me! I requested a phone call because my apt is tricky to find.. So I missed my very important Gyn appointment concerning my upcoming surgery. Caused me a lot of unnecessary stress that I definitely didn't need! Very UNPROFESSIONAL..RUDE.. AND INCOMPETENT! Hire people and drivers that care about there customers needs ..that's why we have cabs n they have jobs. TO MAKE OUR NEEDS MET SIMPLE AND EFFICIENT! FOR CUSTOMERS LIKE ME AND EVERYONE WHO COUNTS ON BUSINESSES FOR HELP!

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Westlake Cab closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is taxicab companies.

Primary Contact:	Ray Ibraham (Owner)
Business Started:	7/5/2017
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Westlake Cab?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Westlake Transporation LLC

Westlake Express

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile