Wittlebee reviews

Horrible customer service, not as promised

I cannot begin to explain my disappointment with the Wittlebee service. I had so many problems with them and their customer service is horrible and after many emails, they still don't have any way to talk to a person. I ended up canceling after a few boxes because it only got worse. I received my second box at least 3 months after a huge problem with my first (which they so graciously let me return if I paid the shipping to return it). I didn't get anything that went with my style notes. I would not pick out any of these clothes and was completely dissatisfied with ANOTHER box. Honestly, Wittlebee claims to have high end clothes like Tea, but what I got in my box could have come from the clearance rack at target. I don't feel like a "stylist" read my notes at all. I am so frustrated with this entire experience. I paid to ship my first box back and it took two months to get another one. Now, I just had a second box that has cheap, awful clothes. I had a friend who recommended Wittlebee to me and I saw what she got about a year ago and those clothes were wonderful. I am so angry that this is taking my time. This was supposed to save me time, but the amount of energy I have spent on dealing with this is unbelievable. I cannot begin to comprehend how they can pass off three cheap waffle shirts, a crappy t-shirt, a cheap ugly pair of velour leggings along with a sweater that looks like no one wanted it as a box. I specifically said I didn't want white after my last box has three white items and I got another white shirt. Kids destroy white--I thought you had kids in mind? I am so let down by this experience. I am certainly going to spread the word to my friends and family not to use wittlebee and I can't imagine with this kind of inventory they will continue to thrive. I can't imagine they want to have dissatisfied customers like myself. I worked hard to communicate my preferences, but I received items that didn't match my requests, had a problem with my paused membership, had multiples of many items months in a row and incorrect sizes. I tried to complain and asked to speak with the highest level of support, but never got anywhere, so in the end, I canceled.

The Good News Is That It Will LIkely All Be Over Soon

Adorable, high-quality clothes, but the good news stops there. No regard whatsoever for choices/preferences selected (though was requested and very much a part of the deal from the get go). Received random sizes, seasonally useless clothes, repeats in the same box, and total disregard for color and style selections. Do you want pants? No? Ok, here's 2 boxes full of pants. With repeats. In sizes that he hasn't seen in a year. Three months after canceling membership, and two months after receiving verification of cancellation, I am still being charged but not receiving merchandise. Customer service (literally) non-existent. Sadly, this company will likely soon be as well.