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Zai Cargo Inc.

1,064 inquiries |
Freight Forwarding Services

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18758-4 Bryant Street
Northridge, CA 91324 | Get Directions

(818) 709-1434

http://www.zaicargo.com

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/18/2020 Rommel G.

Terrible, unprofessional, and unreliable

The experience has been a nightmare. Adding to constant erroneous information given to us every time we called was the fact that some of them were rude. We sent a box to Nicaragua and by the time it got to our family the box was ransacked and was missing multiple items. We called the agency multiple times, but we're always told to call back the next week, and we were left on like this for months. Ultimately, one representative told us there was nothing they could do, even though we had insurance on it. We sent out the box in February 2020 and it's December now and still no real answer on the items that were stolen or if there will be any repayment for those items. Do not recommend and I'm sure we're not the only ones who went through this experience.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Zai Cargo Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is international courier services.

Primary Contact:	Horacio Zapata (President)
Business Started:	3/11/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Daniel Vargas (Manager)

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