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Zcrave

  3,476 inquiries |
Online Retailers |   Business Alert

531 3rd Street
Union City, NJ 07087
| Get Directions

(646) 616-7557

http://zcrave.com

Company Rating

F

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Customer Reviews

based on 9 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

4 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/9/2020

Scammers. Please don't be fooled

Only reason I give it a 1 star is because I can't give it a zero star. They are scammers who will take your money, give you the run around and never deliver.

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Complaints and Resolutions

Total Amount in Dispute:
$687.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.


Complainants allege misleading advertising, items received are not the same as what is advertised on the company's website, product quality issues and failure to provide customer service and refunds.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

4 complaints against Zcrave closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
4 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business is online retailers.

Primary Contact: Hila Shtork Zigdon (Owner)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

If you have made a purchase from an online company and they don’t deliver you have rights under federal law. The Federal Trade Commission’s (FTC) Mail, Internet or Telephone Order Merchandise Rule and the Fair Credit Billing Act provide protections so consumers do not have to pay for merchandise they ordered but never received. If you’ve tried contacting the seller directly and are unable to resolve the matter or reach them, contact BCA to file a complaint. We will promptly reach out to the company and attempt to mediate the complaint. If the business is unresponsive or unwilling to resolve complaints, this is reflected in their company report and rating we provide businesses. This also puts other consumers on alert to watch out for the business.


Other remedies include filing a dispute with your credit card company or bank. If your account has been charged before your order has been shipped, contact your credit card company right away. Initiate a dispute by calling or writing to the credit card issuer with details of the transaction, receipts or invoices, and your information. The credit card issuer must act upon the complaint within 30 days and resolve the dispute within two billing cycles. If you paid by debit card, contact your bank to file a dispute. Payments through PayPal can be challenged as well if you have not received your items. If you suspect that the online retailer is a fraud, contact the domain register to report your suspicions. This may cause the register to act and shut down a possibly fraudulent site and save some customers from falling victim to a shopping scheme.

Other Considerations

Before shopping online click out BCA's "Online Shopping Tips" for helpful information and tip

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Customer Service

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