Posted: 8/4/2017


Business Consumer Alliance’s Employee of the Month for August is Monica Ramos, who is part of our Customer Service team.

Monica Ramos

Business Consumer Alliance’s Employee of the Month for August is Monica Ramos.

  • Position: Customer Service Representative
  • Years of service: 7 years (started in June 2010)
  • Hobbies: Traveling, hiking, watching reality TV shows
  • Favorite Activities: Watch movies, watch her nephews play sports, go on a new adventure with her husband, and spend time with friends.
  • Most fulfilling part about working for BCA: “Being able to help those who are not aware of the resources available to them when they are having a problem with a company.”

Kim Burge, Vice President of Operations, has this to say about Monica:

“She is pleasant and courteous to all, whether it be a disgruntled caller or a fellow employee.  She has excellent customer service skills and always very professional.  She will go out of her way to assist the callers, offering her knowledge, experience and other avenues they can pursue to resolve their issues.  Her attendance is impeccable and I don’t remember the last time she called in absent.  There is never any concern with asking her to help with extra work.  She is always ready and willing to take it on without complaint.  We depend on her for proof reading.  If there is a word or punctuation out of place, she will spot it.  It is a pleasure to have her as part of our team.  Thank you, Monica, for your dedication.”

Continue to keep up the great work, Monica, and thank you for your commitment to the BCA family.

Business Consumer Alliance has a rich history of employees with many years of experience working for our organization.  We have a diverse group of dedicated staff who are passionate about what they do.  If you know of a BCA staff member that you would like to have recognized, please contact us and tell us about your experience.  You can also write a review about us on our Google page.  Make sure to follow us on Facebook and Twitter to keep up-to-date on trending topics and scams.

About Business Consumer Alliance

Business Consumer Alliance (BCA) is a non-profit company that started in 1928. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.

Tags: employee spotlight

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