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Business Consumer Alliance has been assisting the public in resolving complaints against businesses
and in finding trustworthy businesses since 1936. Prior to 2013, we operated as the Better Business
Bureau of the Southland. We changed our name to facilitate an expansion of the services and programs
we provide, and to allow the organization to operate nationally. BCA publishes reports on hundreds
of thousands of business nationwide. The reports rate the businesses for reliability and performance.
They contain other important information like customer reviews, complaint experience and extensive
information on the services offered. All of these reports and all of our services are offered to the
public, free of charge.
Business Consumer Alliance utilizes a complex algorithm that weighs all relevant aspects of a business.
In simplest terms, the algorithm utilizes a series of calculations to arrive at an overall composite
score which is displayed as a rating using a scale ranging from AAA to F. The rating represents Business
Consumer Alliance’s opinion on the reliability of the business. In other words, it’s a predictor of the
outcome you can expect, should you do business with the firm.
We also provide customer reviews on businesses which give another unique opinion on a business’ reliability.
General background information including required licensing experience will also assist in making an
Our team of expert mediators will assist in resolving complaints with businesses.
This is a highly personalized service with the objectives of bringing about a satisfactory
resolution to the problem and doing it quickly. Best of all, this service is FREE to the
public! Here are some testimonials from
consumers who are ecstatic about our service.
Share your experience with a business, whether good or bad, with others. Your
review will be read by others who are contemplating doing business with that company.
You may either save a person from having a negative experience, or affirm that the
company in question is indeed trustworthy.
Business Consumer Alliance has had extensive experience with scams. We are
ever vigilant in ferreting out businesses or individuals who have as their main
goal, separating you from your money. Often these scams arise in response
to economic conditions. For example, loan modification and foreclosure related
Frequently people have questions about specific businesses or offers or questions
about a transaction they’re considering. Post
your question in this forum and receive an answer from someone with subject
matter experience who will either answer your question or refer you to an individual
or company who will.
Business Consumer Alliance has hundreds of reports on various businesses-- some legitimate and some not—which
will help you in deciding whether or not to proceed with a business. If you’ve been victimized by a business,
the Resource Guides will help you find ways to recover your money. Study these valuable guides to become
an educated consumer.
Business Consumer Alliance has been a leading provider of arbitration and mediation services.
Arbitration is a legal alternative to litigation which is playing an ever increasing role in resolving
both ordinary and complex disputes. Best of all, arbitration proceedings are quick, confidential,
and the decisions are not public documents. To consumers, the services are generally free.
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