In April 2017, Amazon agreed to end litigation with the Federal Trade Commission (FTC) stemming from a complaint filed in July 2014 regarding allegations that they unlawfully billed parents and other account holders millions of dollars for in-app charges without their consent. As a result of the agreement, a refund program was begun.
More than $70 million in charges racked up between November 2011 and May 2016 could be eligible for refund. A refund may be due to you if:
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you were billed for charges unauthorized by you that were made by a minor; and
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the charges were for in-app purchases made between November 2011 and May 2016.
Eligible customers will receive an email from Amazon regarding their refund. The refund process is strictly online and the deadline to apply is May 28, 2018. Consumers who believe they’re entitled to a refund from Amazon but have not received an email can find out more by logging into their Amazon.com account to check for “Important Messages” in the Message Center. Consumers can call Amazon at 866-216-1072 with questions about their refund.
Check out Amazon’s Reputation Report for more information on the FTC’s action, to view their rating, and to read consumer complaints too. You can also leave a review of the business if you are a customer.
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About Business Consumer Alliance
Business Consumer Alliance (BCA) is a nonprofit organization focused on strengthening integrity in the marketplace. We help consumers by resolving disputes and providing transparent business reputation reports. At the same time, we support contractors, movers, and small business owners with contract assistance, arbitration services, reputation management resources, along with business and HR advice. We’re here to help good businesses stand out and succeed while protecting the public.