Posted: 7/6/2017

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In April 2017, Amazon agreed to end litigation with the Federal Trade Commission (FTC) stemming from a complaint filed in July 2014 regarding allegations that they unlawfully billed parents and other account holders millions of dollars for in-app charges without their consent. As a result of the agreement, a refund program was begun.

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In April 2017, Amazon agreed to end litigation with the Federal Trade Commission (FTC) stemming from a complaint filed in July 2014 regarding allegations that they unlawfully billed parents and other account holders millions of dollars for in-app charges without their consent. As a result of the agreement, a refund program was begun.

More than $70 million in charges racked up between November 2011 and May 2016 could be eligible for refund. A refund may be due to you if:

  • you were billed for charges unauthorized by you that were made by a minor; and
  • the charges were for in-app purchases made between November 2011 and May 2016.

Eligible customers will receive an email from Amazon regarding their refund. The refund process is strictly online and the deadline to apply is May 28, 2018. Consumers who believe they’re entitled to a refund from Amazon but have not received an email can find out more by logging into their Amazon.com account to check for “Important Messages” in the Message Center. Consumers can call Amazon at 866-216-1072 with questions about their refund.

Check out Amazon’s Reputation Report for more information on the FTC’s action, to view their rating, and to read consumer complaints too. You can also leave a review of the business if you are a customer.

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Business Consumer Alliance (BCA) is a non-profit company that started in 1928. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.

Tags: refund, Amazon, mobile apps

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