If you’re one of the many upset customers who purchased snap-on veneers from F-rated Pruvia, we’ve got news that they’ve resurfaced as ShinyBite. Business Consumer Alliance has received several complaints and negative reviews from customers who left gritting their teeth in anger after being duped into purchasing veneers that didn’t meet expectations. Only three months after its creation, the Pruvia.co website has disappeared. But the scammers are still on the prowl, looking for new customers to defraud—now using the ShinyBite name. If you’ve ordered from Pruvia, we’ve got some advice to help you recover your money. We also have tips for everyone to keep in mind when shopping online. First, we’ll give some background on Pruvia.
Through sponsored Facebook ads, Pruvia touts a cheap solution to correcting imperfect teeth without having to visit a dentist. Offering zero risk, no hassle, and a 100 satisfaction guarantee, Pruvia ads caught the attention of several customers looking for a budget friendly way to hide their problem teeth. For under $30, customers could correct issues such as missing, crooked, chipped, or discolored teeth. Pruvia claims to be based in Los Angeles and promises fast delivery plus a 30-day money back guarantee.
Business Consumer Alliance has received several complaints and 1-star reviews from unhappy customers alleging misrepresentation, failure to deliver orders, difficulty obtaining refunds, and unfulfilled promises. Here are a few of the experiences Pruvia customers relayed:
Despite their claims to provide 24/7/365 customer service, desperate customers found it difficult to reach the company, whose only contact was through email, chat, or via Facebook. Emails were returned undeliverable, chats ignored, and when some tried to reach Pruvia by posting on their Facebook page, they were blocked and their posts deleted.
BCA spoke with Pruvia in August and encouraged them to address the issues reported by their customers. We continue to process complaints and send any reviews to Pruvia in hopes that they will respond. Unfortunately, Pruvia has been unresponsive other than their efforts to get BCA to remove their report.
Although Pruvia claims to be based in Los Angeles, the company is registered as a limited liability corporation in Maryland that lists Mohammad Daniaal and Amir Malik as contacts. Customers confirm charges for their purchase originate from Pruvia listing their address 4204 Brookside Oaks Owning Mills, MD, 21117, with shipments arriving from China.
One customer who filed a complaint with BCA shared a link to her video showing just what was received in her shipment.
In the video, the item she received doesn’t display anything that says Pruvia. Instead, customers receive a product called Snap-On Smile. Snap-On Smile is used by dentist professionals to make custom impressions of patient’s teeth to create snap-on dentures.
Pruvia’s new ad campaign is circulating on Facebook. The shinybite.com website is almost identical to its predecessor pruvia.co and has the same claims and promises as before. Customers should be cautious and never purchase anything unless proper research has been conducted on the product or service beforehand.
Dissatisfied Pruvia customers, here’s what you can do:
- Gather all of the information you have pertaining to your order, including your order confirmation, details, tracking information, payment receipt, etc.
- Contact your bank or other financial institution to dispute the charges.
- File a complaint with the following:
- Report the ad to Facebook or whatever social media platform that is running the advertisement.
- Report the scam to the web host so they can investigate and remove the page.
If you’re interested in veneers, you can find a reputable dental office specializing in this service on our website in the BCA Directory. You can check out their rating and read customer reviews on our site. Before making any online purchase, follow BCA’s helpful online shopping tips.